Refund policy
At Tryvelunex (tryvelunex.com), your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our policy below.
1. Return Window
We accept returns within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, unfortunately we can't offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging with all tags and accessories included
- Accompanied by the receipt or proof of purchase
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as Final Sale or purchased at a clearance discount
- Gift cards
- Personal care items, intimate apparel, or hygiene-sensitive products (for health and safety reasons)
- Items damaged through misuse, improper care, or normal wear and tear
4. How to Start a Return
To begin a return, please email us at support@tryvelunex.com with the following:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Clear photos of the item (required for damaged, defective, or incorrect items)
Our team will review your request and, if approved, send you return instructions and the return address. Please do not send items back before receiving confirmation from us — returns sent without prior approval may not be accepted.
5. Return Shipping Costs
- If the return is due to our error (you received a defective, damaged, or incorrect item), we will cover the return shipping cost.
- If the return is for personal reasons (change of mind, wrong size ordered, etc.), the customer is responsible for the return shipping cost.
- Original shipping charges are non-refundable unless the return is due to our error.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, please contact us at support@tryvelunex.com within 7 days of delivery with photos. We will arrange a free replacement or a full refund as quickly as possible.
7. Order Cancellations
- You may cancel your order for a full refund within 12 hours of placing it, as long as it has not yet been processed or shipped.
- Once an order has been processed or shipped, it can no longer be cancelled, but you may follow our standard return process after delivery.
8. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund by email.
- If approved, your refund will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
9. Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you've done all of this and still have not received your refund, please contact us at support@tryvelunex.com.
10. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, email us at support@tryvelunex.com.
11. Contact Us
If you have any questions about our Refund & Return Policy, please reach out:
- Email: support@tryvelunex.com
- Website: tryvelunex.com
We aim to respond to all inquiries within 24–48 hours.
This policy was last updated on July 4, 2026. Tryvelunex reserves the right to update or modify this policy at any time.