Shipping policy
Thank you for shopping with Tryvelunex (tryvelunex.com). This Shipping Policy explains how and when your order will be delivered. By placing an order with us, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays) after payment is confirmed. Orders placed during a sale, promotion, or peak season may require additional processing time.
You will receive a confirmation email with tracking details once your order has shipped.
2. Shipping Times
Estimated delivery times after processing are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada, United Kingdom, Europe | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of the World | 12–25 business days |
Please note that these are estimates, not guarantees. Delivery times may vary due to customs, carrier delays, weather, or other factors beyond our control.
3. Shipping Rates
- Standard Shipping: Calculated at checkout based on your location.
- Free Shipping: Available on orders over $50 (where applicable).
The exact shipping cost for your order will be displayed at checkout before payment.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 2–5 business days for the tracking information to update after you receive it.
If you haven't received tracking details within 5 business days of ordering, please contact us at support@tryvelunex.com.
5. Customs, Duties & Taxes
Your order may be subject to import duties, taxes, or customs fees, which are levied once the package reaches your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Tryvelunex has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.
6. Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost in transit, please contact us at support@tryvelunex.com. We will work with the carrier to locate your package or arrange a suitable solution (replacement or refund).
Please allow a reasonable time beyond the estimated delivery window before reporting a package as lost, as delays can occur during transit.
7. Incorrect Shipping Address
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@tryvelunex.com — we can only update the address before the order has shipped.
8. Damaged or Missing Items
If your order arrives damaged, or an item is missing, please contact us within 7 days of delivery at support@tryvelunex.com with your order number and clear photos. We will make it right as quickly as possible.
9. Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out:
- Email: support@tryvelunex.com
- Website: tryvelunex.com
We aim to respond to all inquiries within 24–48 hours.
This policy was last updated on July 4, 2026. Tryvelunex reserves the right to update or modify this policy at any time.